On request we undertake delivery of purchased works, covered with an insurance policy at the total value of the works. The Gallery assumes the shipping costs in case of purchases exceeding the value of 1500 Euros. We suggest shipping of canvas paintings and prints rolled up.
Our shipping partner of over ten years is the international courier company, DHL Express.
In some countries outside of Europe the customs duties are very high. Please check your goverment's customs authorities for more detailed information.
Standard delivery time:
In some countries the customs process take longer than usual.
Thank you for shopping at Pellesart.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 3 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
To obtain a Return Merchandise Number (RMN), contact us:
Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
Genezis Gallery, Zrinyi u. 18, Budapest, 1051, Hungary
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Pellesart.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us: